jitbaz Privacy Policy

jitbaz ("we", "us", "the Company") is committed to protecting the personal information of all individuals who interact with our platform. This Privacy Policy applies to all users of the jitbaz website at jitbaz.vip, including registered account holders, visitors who browse the site without registering, and any person who contacts our support team.

This policy has been drafted to meet the expectations of privacy-conscious users in the Bangladesh market and to reflect globally recognised data protection standards. It describes in clear, plain English what personal data we collect, the purposes for which it is used, how long we keep it, who we may share it with, and the controls you have over your own information.

Where this policy uses the term "personal data", it means any information that can identify you as an individual, either directly (such as your full name or mobile number) or indirectly (such as an account ID linked to your identity). Anonymised or aggregated data that cannot reasonably be used to identify you is not personal data for the purposes of this policy.

If you have any questions about how jitbaz handles your personal data, please contact our support team at [email protected]. We take all privacy enquiries seriously and aim to respond within 5 business days.

jitbaz collects only the personal data necessary to provide the Service, maintain account security, comply with legal obligations, and improve the platform experience. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming assessments and only with your explicit consent.

jitbaz collects personal data through the following channels:

• Direct Registration: When you create a jitbaz account, you provide identity and contact data directly via the registration form.
• KYC Verification: When we request identity documents to verify your age or identity, you upload or submit those documents directly to our verification system.
• Deposits and Withdrawals: When you initiate a payment transaction through bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any supported bank, financial data is captured as part of the transaction record.
• Platform Usage: As you navigate the jitbaz website, our servers automatically record technical and usage data including your IP address, device fingerprint, pages visited, and game activity.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognise returning visitors, remember session preferences, and collect analytics data. See Section 7 for full details.
• Customer Support: When you contact our support team by email or live chat, the content and metadata of your communications are recorded and stored.
• Third-Party Payment Providers: Payment processors may share transaction confirmation data with jitbaz as part of the payment settlement process. jitbaz does not receive or store full card numbers.

jitbaz uses personal data only for legitimate, specified purposes. The primary reasons we process your personal data are:

• Account Management: To create, maintain, and authenticate your jitbaz account, and to communicate with you about account-related matters.
• Service Delivery: To process bets, settle winnings, execute deposits and withdrawals, and provide access to all games and features available on the platform.
• Identity Verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity in accordance with anti-money-laundering obligations.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, and other security threats that could harm you or other players.
• Responsible Gaming: To monitor gambling patterns, identify signs of potential problem gambling, enforce self-imposed limits, and apply self-exclusion requests promptly and accurately.
• Legal Compliance: To fulfil obligations under applicable law, including record-keeping requirements, anti-money-laundering regulations, and responses to lawful requests from authorities.
• Platform Improvement: To analyse usage data in aggregated form to improve site performance, fix bugs, and develop new features that benefit all players.
• Marketing Communications: To send promotional offers, bonus notifications, and event announcements to players who have opted in to receive marketing. Marketing is always opt-in and you may withdraw consent at any time.
• Customer Support: To investigate and resolve complaints, respond to enquiries, and maintain a record of support interactions for quality assurance purposes.

jitbaz processes your personal data under one or more of the following legal bases:

• Contractual Necessity: Processing required to deliver the Service you have requested — including account creation, payment processing, and game access — is necessary to perform the contract between you and jitbaz.
• Legal Obligation: Certain processing activities, including identity verification, transaction records, and anti-money-laundering checks, are required by applicable law and cannot be waived by either party.
• Legitimate Interests: jitbaz processes technical and usage data to protect the security of the platform, prevent fraud, and improve the overall service. We balance these interests against your right to privacy and do not process data beyond what is proportionate to those legitimate aims.
• Consent: Where processing is not otherwise justified — most notably for direct marketing communications — jitbaz relies on your freely given, specific, and informed consent. You may withdraw that consent at any time without affecting the lawfulness of prior processing.

Your personal data may be shared with the following categories of recipients:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank receive the minimum transaction data required to execute and confirm your payment instructions.
• Identity Verification Providers: Third-party KYC service providers may process copies of your identity documents to confirm your age and identity. These providers are contractually bound to process data only for verification purposes.
• Game Content Suppliers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised player session data as part of the game-delivery infrastructure. No personally identifiable information is shared with game suppliers beyond what is technically required.
• IT and Hosting Providers: jitbaz uses secure cloud infrastructure and managed hosting services. Hosting providers operate under strict data processing agreements and are not permitted to access or use player data for their own purposes.
• Regulatory and Law Enforcement Authorities: jitbaz will disclose personal data to competent authorities where required by law, court order, or lawful regulatory demand. We will notify you of such disclosures where legally permitted to do so.
• Responsible Gaming Organisations: Where you have requested self-exclusion, certain data may be shared with third-party responsible gaming registries to enforce your exclusion across affiliated platforms, where such sharing is technically implemented.

All third parties who process personal data on behalf of jitbaz are required to implement appropriate technical and organisational security measures and to process that data solely in accordance with jitbaz's documented instructions.

jitbaz uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the site to recognise your device on return visits and to remember your session preferences.

The types of cookies used on the jitbaz platform include:

• Strictly Necessary Cookies: These are essential for the platform to function. They enable you to log in, maintain your session, and use core features. These cookies cannot be disabled without disrupting your use of the Service.
• Performance and Analytics Cookies: These collect anonymised data about how visitors use the jitbaz site — which pages are most visited, how long sessions last, and where errors occur. This information is used to improve platform performance.
• Functional Cookies: These remember your language preference, display settings, and other personalisation choices so you do not need to reset them on every visit.
• Targeting and Marketing Cookies: Where you have opted in to marketing, these cookies allow jitbaz to deliver promotions relevant to your interests and to measure the effectiveness of marketing campaigns. These are only active if you have consented.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use the jitbaz platform. Disabling analytics or marketing cookies will not affect your core gaming experience.

jitbaz implements a multi-layered security framework to protect personal data against unauthorised access, accidental loss, disclosure, or destruction. Our security measures include:

• SSL/TLS Encryption: All data exchanged between your device and the jitbaz platform is encrypted using current industry-standard SSL/TLS protocols. This applies to all pages of the site, including login, registration, and cashier pages.
• Encryption at Rest: Sensitive personal data stored in our systems — including payment details and identity documents — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within jitbaz's systems is restricted to authorised personnel on a strict need-to-know basis. Access permissions are reviewed regularly and revoked promptly when no longer required.
• Intrusion Detection: jitbaz deploys automated monitoring systems to detect unusual login patterns, suspicious transaction activity, and potential security incidents in real time.
• Password Security: Account passwords are stored using one-way cryptographic hashing. jitbaz staff never have access to your plain-text password. If you forget your password, it must be reset — it cannot be retrieved.
• Incident Response: In the event of a data breach that is likely to result in a risk to your rights, jitbaz will notify affected users promptly and take all reasonable steps to contain and remediate the incident.

While jitbaz takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — please use a strong, unique password and never share your login credentials with anyone.

jitbaz retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your active account and for a minimum of 5 years after account closure, in accordance with anti-money-laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of 5 years after the date of the transaction, as required by financial compliance regulations.
• KYC Documents: Retained for the duration of your account and for 5 years after closure. Physical or digital copies of identity documents are stored in encrypted form.
• Technical and Usage Data: Typically retained for 24 months in identifiable form for security and fraud investigation purposes, after which it may be anonymised and retained indefinitely for analytics.
• Marketing Preferences: Retained until you withdraw consent or close your account. Records of consent are retained for compliance purposes even after consent is withdrawn.
• Support Communications: Retained for 3 years from the date of the last interaction, to support quality assurance and dispute resolution.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. jitbaz conducts periodic data audits to ensure that retention policies are being applied consistently across all systems.

As a jitbaz user whose personal data is processed by the Company, you hold the following rights with respect to your personal information:

• Right of Access: You may request a copy of the personal data jitbaz holds about you. We will provide this in a clear, structured format within 14 calendar days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a copy of your data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our demonstrating that those interests override your rights.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing the request and will respond within 14 calendar days. If we are unable to fulfil your request in full, we will explain our reasons in writing.

jitbaz employs age verification checks at the point of registration and during the KYC process to prevent underage users from accessing the platform. Any account found to belong to a person under 18 will be closed immediately and any funds held in the account will be handled in accordance with our responsible gaming obligations and applicable law.

jitbaz does not direct any marketing communications at individuals who are known to be under 18, and our advertising does not target content channels or platforms with a predominant under-18 audience. We take our responsibilities in this area extremely seriously and review our age-verification procedures regularly to ensure they remain effective.

jitbaz reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered users via email or an in-platform notification.

Your continued use of the jitbaz platform after a revised Privacy Policy is published constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should stop using the Service and may close your account in accordance with the Account Termination section of our Terms & Conditions.

We recommend bookmarking this page and reviewing it periodically, particularly after receiving any update notification from jitbaz. The most current version of this Privacy Policy will always be accessible at jitbaz.vip/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jitbaz handles your personal data, please reach out using the details below. All privacy-related correspondence is handled by our dedicated support team, who are trained to manage data rights requests in accordance with this policy.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: Please use "Data Rights Request" or "Privacy Enquiry" so your message is routed to the correct team.
• Response Time: Privacy enquiries are typically acknowledged within 2 business days and fully resolved within 14 calendar days.
• Live Chat: Available 24/7 from the jitbaz platform after logging in to your account for general support queries.

For concerns about responsible gaming, self-exclusion, or account limits, please visit our dedicated Responsible Gaming page where all available tools and support options are described in full.