jitbaz Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the jitbaz platform, including the website located at jitbaz.vip, all associated mobile-optimised pages, and any services, products, or features made available through the platform (collectively, the "Service"). The Service is operated by jitbaz ("we", "us", or "the Company").

jitbaz provides an online gaming and sports betting service to eligible players in Bangladesh. The Service includes casino games, live dealer tables, slot machines, crash games, and a sportsbook covering cricket, football, and other sports markets. All products are accessible through a single jitbaz account and shared player wallet denominated in Bangladeshi Taka (BDT).

These Terms apply to all visitors, registered users, and any person who interacts with the jitbaz platform in any capacity. By using any part of the Service, you enter into a legally binding agreement with jitbaz on the basis of these Terms. These Terms should be read alongside the jitbaz Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and jitbaz.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

To be eligible to register and use the jitbaz Service, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the platform:

• You are at least 18 years of age.
• You are a natural person acting on your own behalf and not as an agent or representative of any third party.
• You are not a resident of any jurisdiction in which online gambling is prohibited by law.
• You are not a current or former employee, contractor, director, or officer of jitbaz, nor an immediate family member of any such person.
• You are not registered on any self-exclusion list maintained by jitbaz or any third-party responsible gaming organisation.
• You are accessing the Service voluntarily for your own personal entertainment and are not acting under duress or as part of any organised scheme.

jitbaz reserves the right to request documentary proof of age and identity from any player at any time. Failure to provide satisfactory verification documents within the requested timeframe will result in the suspension of the account and the withholding of any pending withdrawal until verification is completed.

Each player is permitted to hold one account only on the jitbaz platform. The creation of multiple accounts — whether under the same or different personal details — is strictly prohibited and constitutes a material breach of these Terms. jitbaz uses technical and manual checks to identify duplicate accounts, and any accounts found to be duplicates will be closed with balances potentially forfeited.

When registering a jitbaz account, you agree to provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid contact method. You are responsible for maintaining the accuracy of your account information and must notify jitbaz promptly of any changes via [email protected].

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. jitbaz will not be liable for any loss arising from unauthorised access to your account where you have failed to keep your login details secure. You must notify jitbaz immediately if you suspect unauthorised access to your account.

jitbaz reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for the refusal.

All transactions on the jitbaz platform are processed in Bangladeshi Taka (BDT). jitbaz supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. The minimum deposit amount is ৳500. Minimum withdrawal thresholds vary by payment method and are displayed in the cashier section of your account.

Deposits are generally credited to your jitbaz wallet within minutes of confirmation from the payment provider. jitbaz is not responsible for delays caused by the payment provider's own processing times or technical issues on third-party payment networks.

Withdrawal requests are subject to identity verification. jitbaz may request Know Your Customer (KYC) documentation including a copy of a government-issued ID and proof of address before processing any withdrawal. The following conditions apply to all withdrawals:

• Withdrawals will only be processed to a payment method previously used to make a deposit into your jitbaz account.
• The name on the withdrawal destination account must match the verified name on your jitbaz account.
• Any active bonus balance must satisfy the applicable wagering requirement before a withdrawal of bonus-related winnings can be processed.
• jitbaz reserves the right to carry out additional security checks on any withdrawal request, which may extend processing times.
• jitbaz does not charge fees on standard withdrawal transactions; however, your payment provider may apply their own charges.

Deposits made in error or deposited amounts that cannot be matched to a verified account may be returned after deducting any applicable transaction fees. jitbaz is not responsible for funds deposited to incorrect wallet numbers or account identifiers.

jitbaz offers welcome bonuses, reload bonuses, free spins, cashback promotions, and other time-limited offers from time to time. Each promotion is governed by its own specific terms, which are published alongside the offer. In all cases, the following general conditions apply:

• Bonuses are available to one account per household, IP address, device, and payment method.
• Bonus funds are non-transferable and cannot be exchanged for cash directly.
• jitbaz reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Any evidence of bonus abuse — including the use of multiple accounts to claim the same offer — will result in the forfeiture of the bonus and any associated winnings.
• Wagering contributions may differ by game type; slots typically contribute 100%, while live casino games and table games may contribute at a lower rate as specified in the individual promotion terms.
• Bonuses expire if wagering requirements are not met within the validity period stated in the promotion terms. Expired bonus funds are removed from your account without compensation.

All bets placed on the jitbaz platform are subject to the specific game rules provided by the relevant game supplier or sportsbook operator. By placing a bet, you confirm that you have read and understood the applicable rules for that game or market.

For sports betting, the following general rules apply:

• Bets accepted by jitbaz are binding once confirmed. You cannot cancel or modify a bet after it has been accepted by the system.
• In-play bets are accepted at the odds available at the time of placement. jitbaz reserves the right to suspend in-play markets at any time without notice.
• Minimum and maximum stake limits apply per market and are displayed in the bet slip before confirmation.
• In the event of a technical error that results in an incorrect price being displayed, jitbaz reserves the right to void the affected bets and return stakes to players' accounts.
• Cricket markets including BPL, IPL, T20 World Cup, and Bangladesh Tigers matches are settled according to the official result declared by the relevant governing body (ICC, BCB, BCCI, etc.).

For casino games, the return-to-player (RTP) percentage and game rules for each title are provided by the game supplier and are available within the game interface. jitbaz does not manipulate RNG outcomes and all certified games are subject to independent testing by the game supplier's certification body.

The following activities are strictly prohibited on the jitbaz platform. Engaging in any of the following constitutes a material breach of these Terms:

• Opening or operating more than one jitbaz account, regardless of the identity used.
• Providing false or misleading information during registration or at any subsequent point.
• Using automated software, bots, scripts, or any other artificial means to interact with the platform, place bets, or exploit game mechanics.
• Colluding with other players to manipulate game outcomes or share information in a manner that provides an unfair advantage.
• Exploiting errors, glitches, or system vulnerabilities for financial gain. Any winnings derived from a verifiable system error may be voided.
• Engaging in money laundering or using the jitbaz platform to process funds derived from illegal activity.
• Attempting to access another player's account or any part of the jitbaz infrastructure without authorisation.
• Using the platform if you are a minor (under 18 years of age) or allowing a minor to use your account.
• Engaging in any conduct that jitbaz reasonably determines to be harmful to the integrity of the platform, other players, or the Company's reputation.

All content on the jitbaz platform — including but not limited to the website design, layout, graphics, logos, text, software, game interfaces, and the jitbaz brand name itself — is the intellectual property of jitbaz or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jitbaz platform for personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the jitbaz platform without express written consent.
• Modify, reverse-engineer, decompile, or create derivative works based on any part of the platform or its underlying software.
• Use the jitbaz name, logo, or brand assets in any commercial context without prior written authorisation.
• Frame or mirror any jitbaz page on another website or application.

Game content displayed on jitbaz is provided under licence from third-party suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All intellectual property rights in those games remain with the respective suppliers.

To the fullest extent permitted by applicable law, jitbaz shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the jitbaz platform or Service.

Without limiting the generality of the foregoing, jitbaz accepts no liability for:

• Loss of funds resulting from unauthorised access to your account where jitbaz has not been negligent in protecting account security.
• Service interruptions, downtime, or technical failures caused by factors outside jitbaz's direct control, including internet outages, third-party payment provider failures, or force majeure events.
• Errors in odds, prices, or game outcomes that result from a clearly identifiable technical malfunction.
• Decisions made by you in reliance on information published on the jitbaz platform, including sports statistics, odds movements, or promotional content.
• Any gambling losses sustained during the normal use of the platform, including those arising during any period in which a player has requested but not yet had a self-exclusion or limit applied.

Nothing in these Terms shall limit or exclude jitbaz's liability for fraud, gross negligence, or any other matter that cannot lawfully be excluded under applicable Bangladeshi law.

jitbaz is committed to promoting responsible gambling across all aspects of its platform. We provide the following tools to help players manage their gambling activity:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your jitbaz account.
• Loss Limits: Restrict the maximum amount you can lose over a defined period.
• Session Reminders: Configure alerts that notify you when a session has reached a set duration.
• Cooling-Off Period: Take a temporary break of 24 hours to 30 days, during which your account will be inaccessible.
• Self-Exclusion: Permanently or indefinitely close your account and opt out of all jitbaz marketing communications.

If you believe your gambling has become a problem, we strongly encourage you to contact the jitbaz support team at [email protected] and request immediate account restriction. For more detailed guidance, please visit our Responsible Gaming page. Gambling should always be treated as entertainment — never as a means to generate income or resolve financial difficulties.

You may close your jitbaz account at any time by contacting [email protected]. Upon closure request, any verified real-money balance remaining in your account will be returned to a payment method you have previously used, subject to completion of any outstanding KYC requirements.

jitbaz reserves the right to suspend or permanently close any account at its sole discretion and without prior notice in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Evidence or reasonable suspicion of fraudulent activity, money laundering, or criminal conduct.
• Failure to provide satisfactory identity verification documents within the requested timeframe.
• Account inactivity for a continuous period of 12 months or more, subject to any applicable dormant account policy and prior notification.
• jitbaz's decision to withdraw the Service from a particular market or jurisdiction.

Where an account is closed due to a breach of these Terms, jitbaz reserves the right to withhold any remaining balance pending investigation. If the investigation confirms a material breach, the balance may be permanently forfeited. jitbaz will communicate the outcome of any such investigation to the account holder in writing.

jitbaz reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. When material changes are made, jitbaz will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or an in-platform notification.

Your continued use of the jitbaz platform following the publication of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service and may close your account in accordance with Section 11 above.

It is your responsibility to review these Terms periodically to stay informed of any changes. jitbaz recommends checking this page whenever you receive a notification of an update.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. jitbaz operates its platform in good faith and in compliance with the applicable rules and regulations governing online gaming services in the markets it serves.

Any disputes between you and jitbaz that cannot be resolved through direct communication with the jitbaz support team should be submitted in writing to [email protected]. jitbaz will endeavour to respond to all formal dispute submissions within 14 calendar days of receipt and to reach a fair resolution within 28 calendar days.

If you have questions about these Terms & Conditions, wish to raise a complaint, or need to request account changes such as self-exclusion or limit adjustments, please contact the jitbaz support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from the jitbaz platform after logging in to your account.
• Response Time: Email queries are typically answered within 24 hours. Live chat responses are immediate during staffed hours.

For responsible gaming support specifically, please visit the Responsible Gaming page, where all available self-management tools and escalation options are explained in full.